At Borgo Vista Serena, we value your privacy. When you visit our website, contact us, or book a stay with us, we process certain personal data. In this privacy policy, we clearly explain which data we collect, why we do so, how long we retain data, and what rights you have.
This privacy policy was last updated on May 12, 2026.
Borgo Vista Serena is a small-scale accommodation in Tuscany, Italy. We offer self-catering apartments for guests who want to enjoy peace, nature, and the Italian way of life.
Borgo Vista Serena
Serraglio, Castel Focognano
Province of Arezzo, Tuscany, Italy
Email: info@borgovistaserena.com
We may process the following personal data:
We process personal data for the following purposes:
We only process personal data when there is a valid legal basis for doing so. Depending on the situation, we process data based on:
When you send us a message via a contact form, email, or WhatsApp, we use your data to answer your question. We do not store this data longer than necessary to handle your inquiry, unless a booking, business relationship, or legal retention obligation arises from it later.
When you book a stay, we process the data necessary to confirm the booking, prepare your stay, and process the payment correctly.
Payments may be processed via external payment providers or booking platforms. These parties process payment data according to their own privacy policies and security measures. We do not always receive full payment details, such as full credit card numbers.
As an accommodation in Italy, we are legally required to register certain data of our guests and pass it on to the competent Italian authorities, including the Questura via the official Alloggiati Web system.
For this purpose, we may ask for a valid ID from all guests upon arrival. The data required for this, such as name, date of birth, nationality, and document details, are processed exclusively to comply with this legal obligation.
This data must normally be submitted within 24 hours of arrival. For stays shorter than 24 hours, a shorter period may apply. We process this data only to the extent required by law.
We only share personal data when necessary for our services, legal obligations, or technical support of our website.
This includes:
We never sell personal data to third parties.
Our website may use cookies. Cookies are small files placed on your device to ensure the website works properly, remember preferences, or gain insight into website usage.
We may use:
When we use tools such as Google Analytics, Meta Pixel, or similar services, we do so as carefully as possible and, where necessary, based on consent.
We do not store personal data longer than necessary for the purpose for which it was collected.
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or unwanted disclosure.
Our website uses a secure connection via SSL. In addition, we restrict access to personal data to persons and parties who need this data for their work.
Under the GDPR, you have several rights. You can ask us for:
If you wish to exercise any of these rights, please send an email to info@borgovistaserena.com. We may ask for additional information to verify your identity.
Do you have a complaint about how we handle personal data? Please contact us first, so we can look for a solution together.
You also have the right to file a complaint with the privacy protection supervisory authority in your own country or with the Italian privacy regulator, the Garante per la protezione dei dati personali.
We may adjust this privacy policy when our services, website, systems used, or legal obligations change. The most current version is always on this page.